PLEASE READ THESE TERMS AND CONDITIONS OF SALE ("SALE AGREEMENT") VERY CAREFULLY. THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS.

Freight Policy

Orders are shipped within three business days of receipt, unless items are on backorder. If items are on backorder, you will be notified within 48 hours (please ensure you supply us with an e-mail address or a telephone number when you place your order). Except for Dealers and Distributors, all prices include regular ground freight delivery to Mainland USA. Please feel free to contact the ConvaQuip Ind., Inc. service number if you have any other shipping questions. For your protection, we ship only to an address that can be verified according to our standards.

Return Policy

* Items in unused condition can be returned within 30 days of purchase. These returns are subject to a 20 percent restocking fee.

* Please e-mail or call our Customer Relations Department at ConvaQuip Ind., Inc. to inform us of the return and the reason for it. (Toll 800-637-8436)

* All products returned MUST: be 100 percent complete and contain ALL documentation included with the original shipment and in original container.

* Shipping charges on returned items are the customer's responsibility; ConvaQuip Ind., Inc. will match the shipping method and pay for shipping on replacement or exchange item(s) under warranty.

* If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carriers delivery record in order for ConvaQuip Ind., Inc. to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify ConvaQuip Ind., Inc. immediately. If you do not notify ConvaQuip Ind., Inc. of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage.

* DEFECTIVE returns can be returned directly to ConvaQuip Ind., Inc. within 30 days from the invoice date, at ConvaQuip Ind., Inc.'s discretion for: credit, replacement, exchange or repair.

* NON-DEFECTIVE returns can be accepted directly by ConvaQuip Ind., Inc. within 30 days from the invoice date, at ConvaQuip Ind., Inc. discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.